My AskAI Docs
  • Welcome
    • 👋Welcome to My AskAI
  • START HERE
    • 🤷‍♂️What is an AI chatbot?
      • How Should I Use it?
      • Where Can I Use it?
      • Will it Make Things Up?
      • How Much Content Do I Need?
      • What Is It Good/Bad At?
      • What If It Can't Answer?
    • 🏗️Build Your AI Chatbot
      • Create Your 1st AI (Chat)
      • Create Your 1st AI (Explain)
      • Create Your 1st AI (Summarize)
      • Create Your 1st AI (Search)
      • How Long Does it Take?
    • 🗃️What is Content?
    • 📼101 Video Tutorial
    • 🤔How Does it Work?
    • ⭐Reviews
    • 🆘Support
  • SECURITY + PRIVACY
    • 🔐Security
      • On-Premise
      • Set a Password For Your AskAI
      • Lock to a Domain
      • OpenAI API Keys
      • SOC-2
    • 👣Privacy
      • Your AI chatbot
      • Your Content
      • Your Data
      • OpenAI
      • Regulations
        • GDPR Compliance
        • HIPAA
  • Features
    • ❓Questions, Answers + References
      • Change the Answer "Style" (Length, Format etc)
      • Editing Suggested (Starter) Questions
      • Auto-Generated Follow-up Questions On/Off
      • Edit Follow Up Questions
      • Turn Follow Up Questions On/Off (Explain)
      • Show Source Reference Text (Explain)
      • Turn References On/Off (Chat)
      • Citation References (Chat)
      • Meta Data and References
      • 'Corrections'
        • How To Correct An "I don't know" Response
        • How To Correct An Answer
    • 🤏Summarize
    • 🗄️Adding Content
      • ☁️Content Upload & Sync Integrations
        • 🔁Connect & Sync Google Drive
        • 🔁Connect & Sync Notion
      • Automatic Content Updates
      • Upload a CSV File to Your AskAI
      • Add an Entire Website (or Sitemap)
      • Deleting or Removing Content
      • Bulk Upload a List of Files or Links
    • 🔗Integrations + Embed
      • Website
      • Slack
      • Microsoft Teams
      • WhatsApp
      • Wordpress
      • Zapier
      • Bubble
      • Add To...
        • ✈️Add to Telegram
        • 🔳Add to Squarespace
        • 🧙Add to Wix
        • 🛒Add to Shopify
        • ♦️Add to Carrd
        • 🟨Add to Zoho
        • 🚀Add to Kajabi
    • 🎨Customization
      • How It Talks
        • Customize Tone and Voice ("System Prompt")
        • Customize Your Welcome Message
        • Add a Custom Ending Message
        • Edit Your "I don't know" Response
      • How It Looks
        • Edit Starter and Follow-up Question Titles
        • Change Your Image, Name and Description
        • Personalize the Appearance of Your AskAI
        • Edit Placeholder Text (Explain)
    • 💪Power Features
      • ⚡Supercharged Answers (GPT-4)
      • 📧Email Capture
      • 🗣️Name Capture
      • 📊Analytics
        • Get your Insights Report
        • Download Question and Answer History
        • Download Questions That Couldn't Be Answered
      • 🌐Custom Domains
      • ◻️Removing Branding
    • 🤝Sharing
    • 🖱️Modes
      • Change the Mode of Your AskAI
      • Search with AskAI
  • Tutorials
    • ✅Improving Answers
    • ⬜Uploading tabular data
    • 🌎Localize Your AskAI
      • Supported Languages
    • 🔌Build a ChatGPT Plugin
    • 📺YouTube Tutorials
  • Use Cases
    • 🗣️Customer Support
    • 🧠Knowledge Sharing
    • ✍️Research
    • 📣Content Marketing
    • 👩‍🏫Teaching
    • 🚢Onboarding
  • TROUBLESHOOTING
    • 👺Integration issues
    • 🐢Slow Responses
    • 💬Chat Bubble Not Visible
    • 🤷‍♀️Why can't it answer?
    • ⬆️File Upload Issues
    • 🤓CSV Upload Issues
    • 🗝️Login
    • 😕No Content Appearing
  • API Documentation
    • API Docs
    • Ask Questions, Chat, Search
      • Query (Explain)
      • Chat
      • Search
    • Manage Content
      • Add Content
      • Update Content
      • Delete Content
      • Retrieve Specific Content
      • Search All Content
    • Create & Manage AskAIs
      • Create AskAI
      • Update AskAI
      • Delete AskAI
      • Get AskAI Details
    • Python Library
  • ACCOUNT MANAGEMENT
    • 💲Pricing + Plans
    • 🧱Limits
      • Exceeding Limits
      • Questions
    • 🦸‍♀️Your Profile
      • Changing Your Email
      • Delete an AskAI
      • Close Your Account
    • 💳Your Subscription
      • Update Payment Card
      • Download an Invoice
      • Discounts
      • Refunds
      • Tax
      • Downgrade Plan
      • Cancel Subscription
    • 🧑‍🤝‍🧑User Access
      • Transfering Data
      • Restricting Access
      • Multi-user Access
      • Setting a Password for Your Account
      • Reset Login Password
    • 🤑Affiliate Program
    • 💼Reselling + Whitelabelling
  • FAQ
    • 🪖General
      • 💡Feature Suggestions
      • 📞Human Handover
      • 🎏Answer Streaming
      • 🌡️Temperature
      • 💇‍♂️My AskAI vs Fine-tuning
      • 🤖My AskAI vs ChatGPT
      • 📚(Large Language Models) LLMs
      • 🔗Prompt Chaining
      • ⚖️What is the difference between My AskAI and My AskAI Classic?
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On this page
  • What taxes do I have to pay?
  • How do I ensure I am paying the correct tax?
  • I was charged tax when I shouldn't have been
  1. ACCOUNT MANAGEMENT
  2. Your Subscription

Tax

What tax should you be paying, how do you update your taxable status and how do you request a refund for incorrectly charged tax.

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Last updated 1 year ago

What taxes do I have to pay?

AskAI Ltd is based in the UK, we, therefore, have to charge UK sales tax (VAT) at a rate of 20% to any B2C (Consumer) user globally and any B2B users based in the UK.

If you are a business outside of the UK, you may not have to pay this sales tax (it will depend on your location).

How do I ensure I am paying the correct tax?

At sign up

To ensure your tax is calculated correctly on your subscription ensure you provide your Tax ID at the checkout screen on sign up.

If you've already signed up

If you are already an AskAI user and are being charged tax then you can update your Tax ID like this:

  1. Go to your Dashboard https://myaskai.com/ask-ai-dashboard

  2. Click on "manage my subscription"

  1. Click "Update payment method / View invoices" at the bottom of the pop-up

  1. Click "Update information"

  1. Click Tax ID

  1. Search for and select the country you are taxable in.

  1. Enter your Tax ID in the respective field.

  1. Enter your address fully then click Save. Your ID will now be updated and you will be only charged your respective tax rate.

I was charged tax when I shouldn't have been

If you have updated your Tax ID in Stripe and have previously been charged tax by us, then you can request a refund of the tax charged to date. Please contact us via chat and we will arrange the refund for you.

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