My AskAI Docs
  • Welcome
    • 👋Welcome to My AskAI
  • START HERE
    • 🤷‍♂️What is an AI chatbot?
      • How Should I Use it?
      • Where Can I Use it?
      • Will it Make Things Up?
      • How Much Content Do I Need?
      • What Is It Good/Bad At?
      • What If It Can't Answer?
    • 🏗️Build Your AI Chatbot
      • Create Your 1st AI (Chat)
      • Create Your 1st AI (Explain)
      • Create Your 1st AI (Summarize)
      • Create Your 1st AI (Search)
      • How Long Does it Take?
    • 🗃️What is Content?
    • 📼101 Video Tutorial
    • 🤔How Does it Work?
    • ⭐Reviews
    • 🆘Support
  • SECURITY + PRIVACY
    • 🔐Security
      • On-Premise
      • Set a Password For Your AskAI
      • Lock to a Domain
      • OpenAI API Keys
      • SOC-2
    • 👣Privacy
      • Your AI chatbot
      • Your Content
      • Your Data
      • OpenAI
      • Regulations
        • GDPR Compliance
        • HIPAA
  • Features
    • ❓Questions, Answers + References
      • Change the Answer "Style" (Length, Format etc)
      • Editing Suggested (Starter) Questions
      • Auto-Generated Follow-up Questions On/Off
      • Edit Follow Up Questions
      • Turn Follow Up Questions On/Off (Explain)
      • Show Source Reference Text (Explain)
      • Turn References On/Off (Chat)
      • Citation References (Chat)
      • Meta Data and References
      • 'Corrections'
        • How To Correct An "I don't know" Response
        • How To Correct An Answer
    • 🤏Summarize
    • 🗄️Adding Content
      • ☁️Content Upload & Sync Integrations
        • 🔁Connect & Sync Google Drive
        • 🔁Connect & Sync Notion
      • Automatic Content Updates
      • Upload a CSV File to Your AskAI
      • Add an Entire Website (or Sitemap)
      • Deleting or Removing Content
      • Bulk Upload a List of Files or Links
    • 🔗Integrations + Embed
      • Website
      • Slack
      • Microsoft Teams
      • WhatsApp
      • Wordpress
      • Zapier
      • Bubble
      • Add To...
        • ✈️Add to Telegram
        • 🔳Add to Squarespace
        • 🧙Add to Wix
        • 🛒Add to Shopify
        • ♦️Add to Carrd
        • 🟨Add to Zoho
        • 🚀Add to Kajabi
    • 🎨Customization
      • How It Talks
        • Customize Tone and Voice ("System Prompt")
        • Customize Your Welcome Message
        • Add a Custom Ending Message
        • Edit Your "I don't know" Response
      • How It Looks
        • Edit Starter and Follow-up Question Titles
        • Change Your Image, Name and Description
        • Personalize the Appearance of Your AskAI
        • Edit Placeholder Text (Explain)
    • 💪Power Features
      • ⚡Supercharged Answers (GPT-4)
      • 📧Email Capture
      • 🗣️Name Capture
      • 📊Analytics
        • Get your Insights Report
        • Download Question and Answer History
        • Download Questions That Couldn't Be Answered
      • 🌐Custom Domains
      • ◻️Removing Branding
    • 🤝Sharing
    • 🖱️Modes
      • Change the Mode of Your AskAI
      • Search with AskAI
  • Tutorials
    • ✅Improving Answers
    • ⬜Uploading tabular data
    • 🌎Localize Your AskAI
      • Supported Languages
    • 🔌Build a ChatGPT Plugin
    • 📺YouTube Tutorials
  • Use Cases
    • 🗣️Customer Support
    • 🧠Knowledge Sharing
    • ✍️Research
    • 📣Content Marketing
    • 👩‍🏫Teaching
    • 🚢Onboarding
  • TROUBLESHOOTING
    • 👺Integration issues
    • 🐢Slow Responses
    • 💬Chat Bubble Not Visible
    • 🤷‍♀️Why can't it answer?
    • ⬆️File Upload Issues
    • 🤓CSV Upload Issues
    • 🗝️Login
    • 😕No Content Appearing
  • API Documentation
    • API Docs
    • Ask Questions, Chat, Search
      • Query (Explain)
      • Chat
      • Search
    • Manage Content
      • Add Content
      • Update Content
      • Delete Content
      • Retrieve Specific Content
      • Search All Content
    • Create & Manage AskAIs
      • Create AskAI
      • Update AskAI
      • Delete AskAI
      • Get AskAI Details
    • Python Library
  • ACCOUNT MANAGEMENT
    • 💲Pricing + Plans
    • 🧱Limits
      • Exceeding Limits
      • Questions
    • 🦸‍♀️Your Profile
      • Changing Your Email
      • Delete an AskAI
      • Close Your Account
    • 💳Your Subscription
      • Update Payment Card
      • Download an Invoice
      • Discounts
      • Refunds
      • Tax
      • Downgrade Plan
      • Cancel Subscription
    • 🧑‍🤝‍🧑User Access
      • Transfering Data
      • Restricting Access
      • Multi-user Access
      • Setting a Password for Your Account
      • Reset Login Password
    • 🤑Affiliate Program
    • 💼Reselling + Whitelabelling
  • FAQ
    • 🪖General
      • 💡Feature Suggestions
      • 📞Human Handover
      • 🎏Answer Streaming
      • 🌡️Temperature
      • 💇‍♂️My AskAI vs Fine-tuning
      • 🤖My AskAI vs ChatGPT
      • 📚(Large Language Models) LLMs
      • 🔗Prompt Chaining
      • ⚖️What is the difference between My AskAI and My AskAI Classic?
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  1. START HERE

Support

PreviousReviewsNextSecurity

Last updated 1 year ago

The support you can get will depend on the plan you are on, bear in mind that most queries can be resolved by our own AskAI (ask your question here My AskAI Support):

Plan
Support Options

Free

  • My AskAI Chatbot on Homepage

  • Email

Hobby

  • Live Chat

  • Email

Pro

  • Live Chat

  • Priority Email (<24hr response)

  • Zoom/Meet/Teams

Beast/Enterprise

  • Live Chat

  • Priority Email (<24hr response)

  • Zoom/Meet/Teams

  • Slack Connect Channel

  • Customer Success Manager

On all plans you can contact us via chat and all paid signups are invited to a call to help you get set up and make the most of your AskAIs.

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