Customer Support
If you are looking to supercharge your Customer Support, whether you have a team already or not, My AskAI can help.
Last updated
If you are looking to supercharge your Customer Support, whether you have a team already or not, My AskAI can help.
Last updated
Then they can get quicker, smarter answers from your docs and guides so they can better help customers, faster, reducing time to serve metrics and increasing customer satisfaction
You can make sure your team is always using the most up-to-date company information to relay to customers
You can make sure whichever team member is asked, that they are giving the same answers to customers
My AskAI can be your team’s first line of defense, answering the majority of customer questions, so your team can focus on the tougher, more complicated issues
Then you can spend less time answering customer support queries and more time growing your business by letting AI answer the majority of them
Plus you can stay lean by using an AI assistant so you don’t have to find, train, and manage a customer support team of your own
Once you have built your AskAI we always recommend the best place to start is by testing it. Start asking real questions you get from your customers, this will help you understand better what it is good at and where it needs improvement.
There are loads of ways you can improve your AskAI’s answering abilities, but remember it will probably never be able to answer 100% of queries.
Once you are happy with it, when user queries come in, copy and paste them to your AskAI to see how it does, then reply with the response.
Once you are at the stage where you are making few to no changes, then it's time to go live and embed your AskAI in your site for customers to interact with directly.
You can then monitor how it gets on with your analytics.
Every answer your AskAI gives comes with source links of where in your content it got its answer from, so your users can learn more and see full guides, videos or diagrams (and you can be sure they are getting the right answer).
We make it easy for you to add all your help docs, guides and process manuals, directly from your documentation, websites, Google Drive or Notion, and then keep it all up to date automatically for you.
Most AI solutions focus on chat modes, but that might not be right for your business, so we offer an additional mode, Explain (as well as Chat).
You can use this to make your AI feel more like an ultra-intelligent FAQ. But one where you don’t have to write out or guess all the questions!
When you use a chatbot, you want it to look and feel like it is part of your website’s brand, so we make it easy to customize almost everything about your chatbot to match your own site:
Default text (Welcome messages, custom endings, placeholders)
All done without any AI or coding knowledge and in minutes.
You can choose if you want to collect an email and name for anyone interacting with your AskAI.
You can then get this email straight from your analytics to see whether or not they were a customer, what they wanted to find out, or where to contact them to help if your AskAI was unable to.
They’ll only ever have to input this once, and if they don’t give it right away, we’ll ask one more time if the AskAI is unable to answer their question.
Your AskAI won’t be able to answer everything. If it hasn’t been taught it, it won’t answer.
When it can't, you can set your own custom “I don’t know” response, in your business’ voice, maybe even linking to an email address or link they can contact if they need an answer.
We've made lots of guides for how you can add your AskAI to your site, if we missed one, let us know and we’ll make one up, just for you.
If you want to retain that human touch for your support, then you can still improve your team’s performance by giving them their own AI to get quick answers with.
Build your AskAI in the same way and then either share a link to it with your team or add it to Slack or Teams so they can get AI answers immediately to share with customers.
See what is being asked of your support AI, how often, by whom, and how your AI is answering with our analytics.
Find out what it is unable to answer also so you can see where the holes are in your documentation and you can better help users self-serve for your product or service.
How could AskAI better help you support your customers? Add your ideas and requests here!
